Your Opportunity Awaits

After-Sale Care

After-Sale Care

Keeping Customers Happy

Service Training and Resources

Happy customers are the lifeblood of the spa retailer. We provide extensive training and support for your service technicians.

  • PRE-DELIVERY GUIDES ensure that the spa buyer and electrician know exactly how to prepare for delivery of the spa.
  • SERVICE TRAINING SEMINARS teach how to efficiently make any needed repairs.
  • The complete WARRANTY "HOW-TO" GUIDE makes our warranty policies and procedures easy to understand.
  • Our "911 TECHNICAL HOTLINE" provides a direct link between the service tech on a jobsite and a Watkins Manufacturing Technical Advisor.

Caldera Diagnostic Resource™

This online service program provides a central resource for service technicians.

Caldera Diagnostic Resource

It includes:

  • Part library with every major spa part
  • Embedded spa manuals for detailed requirements
  • Diagnostic tool for troubleshooting

This program will increase service quality and put you above the competition!